Privacy policy

We may collect or process the following categories of personal information depending on how you interact with the Services:

• Contact details — name, address, billing address, shipping address, phone number, and email address
• Financial information — payment card information, transaction details, form of payment, and payment confirmation
• Account information — username, password, security questions, preferences and settings
• Transaction information — items you view, add to cart, purchase, return, exchange or cancel, and past transactions
• Communications — information you include in messages to us, such as customer support enquiries
• Device information — your device, browser, network connection, IP address, and other unique identifiers
• Usage information — how and when you interact with or navigate the Services

We may collect personal information from the following sources:

• Directly from you — when you create an account, use the Services, communicate with us, or otherwise provide your personal information
• Automatically through the Services — from your device when you visit our website, through cookies and similar technologies
• From our service providers — when we engage them to enable certain technology and when they collect or process your information on our behalf
• From our partners or other third parties

We may use personal information for the following purposes:

• Provide and improve the Services — process payments, fulfil orders, send notifications, manage your account, arrange shipping, facilitate returns, and create a personalised shopping experience
• Marketing and advertising — send promotional communications by email, text, or post, and show relevant online advertisements based on your activity
• Security and fraud prevention — authenticate your account, provide a secure payment experience, detect and investigate fraudulent or malicious activity
• Communicating with you — provide customer support and maintain our business relationship
• Legal reasons — comply with applicable law, respond to legal process, and enforce our terms and policies

We may disclose your personal information to third parties in the following circumstances:

• With Shopify, vendors and third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, fulfilment and shipping)
• With business and marketing partners to provide marketing services and advertising relevant to you
• When you direct or consent to our disclosure of certain information to third parties, such as to ship your products
• With our affiliates or within our corporate group
• In connection with a business transaction such as a merger or bankruptcy, or to comply with legal obligations

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside.

To learn more about how Shopify uses your personal information and any rights you may have, visit the Shopify Consumer Privacy Policy or the Shopify Privacy Portal.

The Services may provide links to websites operated by third parties. We do not guarantee and are not responsible for the privacy or security of such sites. You should review their privacy and security policies before engaging with them.

The Services are not intended to be used by children. We do not knowingly collect personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, please contact us using the details below to request that it be deleted.

No security measures are perfect or impenetrable. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on factors such as whether we need it to maintain your account, provide Services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.

Depending on where you live, you may have some or all of the following rights in relation to your personal information:

• Right to Access / Know — request access to personal information we hold about you
• Right to Delete — request that we delete personal information we maintain about you
• Right to Correct — request that we correct inaccurate personal information
• Right of Portability — receive a copy of your personal information and request transfer to a third party
• Right to Opt Out of Sale or Targeted Advertising — opt out of the sale or sharing of your personal information for targeted advertising purposes
• Managing Communication Preferences — opt out of promotional emails at any time using the unsubscribe option

If you reside in the UK or European Economic Area, you may also have the right to object to or restrict processing, and to withdraw consent where we rely on consent to process your information.

You may exercise any of these rights by contacting us using the details below, or via the Shopify Privacy Portal.

If you have complaints about how we process your personal information, please contact us using the details below. Depending on where you live, you may have the right to lodge a complaint with your local data protection authority. For the EEA, you can find the relevant supervisory authority here.

We may transfer, store and process your personal information outside the country you live in. If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognised transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, unless the transfer is to a country that has been determined to provide an adequate level of protection.

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website and update the "Last updated" date.

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please get in touch: