Refund policy
Wirral Webs — Legal
Last updated — 2026 · Brand new items only · 14-day return window
Returns & Exchanges
We accept returns on brand-new items only within 14 days of delivery for exchange or store credit only. We do not offer cash refunds under any circumstances.
All pre-owned and second-hand items are final sale and are not eligible for return, exchange, or store credit under any circumstances. Please review all product images and condition notes carefully before purchasing.
Eligibility
To be eligible for an exchange or store credit, your item must meet all of the following:
- Returned within 14 days of the delivery date
- Be in the same condition as when it was delivered
- Be unworn and unused
- Have all original tags attached
- Be returned in the original, undamaged packaging
Items that do not meet all of the above conditions will not be accepted and will be returned to the sender.
Return Shipping
Return postage costs are the responsibility of the buyer. We strongly recommend using a tracked and insured delivery service — we cannot be held responsible for items lost or damaged in transit.
We do not provide prepaid return labels.
How to Start a Return
Contact us before sending any items back. Do not return items without authorisation — unauthorised returns will not be accepted. Please include your order number, the item you wish to return, and the reason for the return.
Processing Time
Once we receive your returned item and confirm it meets our eligibility criteria, your exchange or store credit will be processed within 5 business days.
Faulty or Incorrect Items
If you have received a faulty or incorrect item, please contact us within 48 hours of delivery with photos of the issue. We will resolve this as quickly as possible at no cost to you.